Frans Lelieveld

Sr Service Manager / AM Consultant (SAP Area)

Why Frans?

Frans is a very experienced Service Delivery Manager who is functioning excellent in a dynamic SAP  Application Management environment. Next to experience in managing an SAP Service Center he has experience as service manager at customers or for customer contracts, but also as consultant. This consultancy concentrates on SAP Solution Manager and Application Management in general. Frans is a good troubleshooter in getting difficult (integration) issues solved.

Frans also acts very well in an international role in which he has to do with multiple cultures. He has been working as an offshore coordinator for several years, coordinating the services from India.

Relevant Experience

Aviation: Transition and Service Manager for Successfactors environment at Schiphol.

Chemical Manufacturing: Service Manager and Contract Manager for ICI, Quest International, Kerry BioScience, ChemicaInvest Holding. Setting up of the service and management of the service. Managing SAP PMC contract for DSM.

Telecom: Service Manager and Contract Manager for KPN BBT/IP.

Pharmaceutical: Service Manager for Centrient Pharmaceuticals. Managing and optimizing the service with global delivery model, cGxP compliant, Solution Manager implementation (ChaRM, CCLM). Also project lead for Infra for RIVM greenfield S/4 HANA implementation.

Public Sector: Setting up an Application Management organization as part of transition project from IBM à Atos. Execute Service Management.

Insurance: Setting up an Application Management organization according to RunSAP with Solution Manager (ChaRM). Managing SAP PMC contract.

High Tech: Service Manager for Philips Consumer Electronics. Setting up of the service and management of the service. Advice Arçelik regarding RFP process and documents.

Public Transport: Service Manager and Contract Manager for Prorail and RET. Setting up of the service and management of the service. Transition and Service Delivery Manager for Schiphol Airport.

Professional Services: several activities internal Atos amongst which setting up of  productivity catalogue, managing SAP application management service center for several customers, pre-sales.

Professional Development SAP Application Management, RunSAP, Service Manager.

Expertise

  • Service Delivery management

  • Transition Management

  • Application Management consulting

  • SAP sytem quality assurance

  • Outsourcing and offshoring

 

Employment

Achmea, Arçelik, AOC Resins, Atos, Centrient Pharmaceuticals, ChemicaInvest Holding, Delamine, DSM, Eviden, ICI, Kerry Bioscience, KPN, Ministry Infrastructure and Environment,  Nouryon, Philips, ProRail, Quest International, RET, RIVM, Schiphol